Refund and Returns Policy
Overview
Our goal is to deliver high-quality mulch safely to your property. Because mulch is a heavy bulk commodity, our return rules differ from standard retail items.
- Bulk Nature: Mulch cannot be packed up and shipped back once unloaded.
- On-Site Inspection: You must inspect your mulch before our driver unloads it.
- Acceptance: Tipping the load on your property constitutes final acceptance of the goods.
Refunds
We offer refunds under strict conditions before the product blends with your property environment.
- Cancellations: Cancel at least 24 hours before your scheduled delivery window for a 100% refund.
- Same-Day Cancellations: Cancellations made on the day of delivery incur a [Insert Amount, e.g., 20%] restocking fee.
- Wrong Product: If the wrong color or type arrives, refuse the load before unloading for a full refund.
- Natural Variance: Minor changes in moisture, size, or color are natural and do not qualify for refunds.
- Processing Time: Approved refunds take [Insert Number, e.g., 5-7] business days to show on your original payment card.
Exchanges
Exchanges are only possible while the mulch is still inside our delivery truck.
- Wrong Item Delivered: If we loaded the wrong mulch, we will swap it for free.
- Customer Change of Mind: If you change your mind on-site, you must pay the return haulage fee.
- Post-Unloading: We cannot exchange, scoop up, or reload mulch once it touches your driveway or lawn
Shipping returns
Bulk shipping involves heavy commercial trucks and specific site logistics rather than standard mail.
- No Mail Returns: Do not attempt to ship or mail bulk mulch back to our yard.
- Refusal at Curb: To return an order, tell the driver to keep the load in the truck.
- Delivery Site Safety: Our drivers make the final safety call regarding low wires, soft ground, or tight gates.
- Failed Delivery Fee: If we cannot dump the load safely due to site blockages, the truck returns to the yard.